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BPO VISTA's
Contact Center Services
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BPO VISTA's
contact center solution includes
outsourced
customer service support via e-mail, chat and
voice, worldwide, 24 X 7 Inbound call and
outbound call center services, order taking,
customer service, out bound and inbound sales,
class and seminar registration, answering
service, web enabled
customer support, transcription and much more.
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BPO VISTA's
After Hours Answering Services |
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Are you experiencing a
shortage of staff at critical times? |
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Do you lose customers when
they call after business hours? |
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Do potential customers hear
busy signals or numerous rings when they call? |
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Let
BPO VISTA
solve these and other routine
business problems.
Every call is answered
promptly, in your personalized answer phrase by professional
receptionists who represent your company as if they worked in
your office.Our state-of-the-art systems ensure that the proper
information is taken and delivered accurately and efficiently to
one or multiple persons or locations
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We provide…. |
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Telephone coverage for your
practice after hours, lunch hours, weekends and holidays |
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Accurate information and
detailed messaging |
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A monthly report that
includes the numbers of calls, pages and messages |
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Professional, friendly and
caring telephone assistance |
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A professionally trained
staff, committed to total quality management and excellent
customer service |
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Coverage 24 hours a day, 7
days a week |
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Features: |
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24 - Hour Service:
Our service is available 24 hours
a day, 7 days a week. Call forward your calls to us all the
time, after hours, on an as needed basis, when your phone lines
are busy, or ring more than a pre-determined amount of times.
This insures you always stay in touch with your customers.
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Personalized Answering:
All of your calls are answered in
your company name. Once our receptionist answers your call, all
of the information you have supplied to us is shown on the
computer screen, telling us how you want each call handled, and
what actions we are to take.
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Flexibility:
Our customer service
representatives can make changes and update your account as your
requirements dictate. |
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Message Delivery |
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Voice Messages can be sent to
an email address and played over the speakers of your personal
computer. |
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Gives you the ability to
bypass the receptionist and access your new messages immediately |
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Email can be sent at
pre-determined times and days of the week, or immediately after
taking a call |
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Receive hard copies of all of
your messages via email |
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Email to one or multiple
addresses |
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Saves time, by not having to
call in to check for messages |
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Billing |
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Professional's
billing is based on only the amount
of "live receptionist" time utilized. We do not bill per
call |
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Partner
with
BPO VISTA
to migrate your support requirements offshore, effectively
and affordably.
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