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BPO VISTA's
Contact Center Services
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BPO VISTA's
contact center solution includes
outsourced
customer service support via e-mail, chat and
voice, worldwide, 24 X 7 Inbound call and
outbound call center services, order taking,
customer service, out bound and inbound sales,
class and seminar registration, answering
service, web enabled
customer support, transcription and much more.
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BPO VISTA's
Chat & E-mail Response Support
BPO VISTA’s
Internet
chat service offers you a number of advantages due to the
immediacy of the interaction and the ability of well-trained
agents to react to individual circumstances. When customers are
interacting with your website they can be offered the option to
communicate with a live-agent via text chat.
BPO VISTA
offers chat support services
to augment your web site and strengthen your web based customer
interaction.
Customer
support executives can help
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Web visitors locate the desired
product or service information within your website
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Understand the visitor’s
requirements and quickly suggest the available options |
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Suggest complementing products
and services to those already ordered |
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Finish a customers incomplete
order |
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Assist in completing credit card
transactions |
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Provide a reliable source of
first-hand information of your products and services. |
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Internet Chat support is ideal for:
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Business Acquisition Services |
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Customer Relationship
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Prospecting |
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Website navigation |
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Campaign management |
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Event registration and other
services |
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Lead generation and fulfillment
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Polling and opinion services |
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Pre, post sales enquiry
processing |
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Help Desk Management |
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Trouble shooting |
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Complaint registration |
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Technical Support |
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Some of the services offered via email response
management are: |
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Customer Service Application / Claims processing |
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Pre-sales Post-sales & Order fulfillment
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Technical Support/ Help desk |
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Inquiry Service |
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Billing Information |
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