BPO VISTA's Contact Center Services

BPO VISTA's contact center solution includes outsourced customer service support via e-mail, chat and voice, worldwide, 24 X 7 Inbound call and outbound call center services, order taking, customer service, out bound and inbound sales, class and seminar registration, answering service, web enabled customer support, transcription and much more.

BPO VISTA's Inbound Contact Center Services

BPO VISTA's offers the best voice interaction facility, ensuring every call will be answered, every time, on time. Customers can speak directly to agents through a pool of dedicated numbers and have their queries resolved effectively. We also provide direct dedicated phone lines to ensure instant response and avoid delay in line transfer.

Our Customer support executives, handling customer-initiated telephone calls for client specific programs. This could range from providing billing information, product or service information, aggregating response to direct marketing advertisements and other activities as detailed below. Our agents are proficient in handling the entire gamut of calls, from simple welcome calls to calls pertaining to surveys, verifications, lead generation, collections, etc.

BPOVISTA’s Inbound Voice Based Service offering includes:

Customer Service

Pre-sales, Post-sales & Order fulfillment

Application / Claims processing

Product enquiries

Subscription services

Order taking

Feedback collection

Sales processing

Polling / Media analysis

Documentations & payment queries

Effective up-selling and cross-selling

Post-sales product support

Classified Ad Responses

Seminar Registration

Inquiry Service

Product / Service information requests

Technical Support / Help desk                 

Dealer locator service

Troubleshooting for products and services

ATM / POS locator service

Complaint registrations

Guiding customers in collecting information

Billing Information

Enrollment Services

Queries about account balance

Welcome calls

Payment information

Registration and enrollment for campaign and events

Changes in personal information